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International Shipping | |
Do you ship to my country? | |
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. | |
What are my payment choices? | |
Due to many of our products being made to order, payment in full is required prior the start of production. For this reason, payment will be processed within 24 hours of order placement. Please note that orders will not ship until the order total has been received. As we are based in the US, all pricing and shipping rates will be in American Dollars (USD). Buyer is responsible for checking live exchange rates against their own country's currency, as conversion will be performed by buyer's financial provider upon approval and submission of payment. We accept all major credit cards as well as PayPal Credit and PayPal Express. During the checkout process you may choose any of the payment options displayed and continue in placing your order. |
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What are my shipping charges and when will my order ship? | |
Shipping is calculated at checkout, prior to entry of your payment information. Simply add items to your cart and proceed to the Checkout page, where you can review and select our available shipping options and their associated rates. Dean & Tyler orders typically ship in their entirety, once all items are out of production. For orders containing only items which are regularly stocked, we will ship your order shortly after we receive payment from you. Orders containing made to order items will ship as soon as they are out of production and have been received in from our Production Team in Europe. International Customers: Please note: you will be responsible for paying duties when your package is delivered, Duty Rates and other Import Taxes are set by your country's Duties and Customs Department, this is not a charge set or collected by Dean & Tyler. For international orders, our standard carrier is US Postal Service which then transfers your shipment to your local postal service for final delivery. Please note when selected - FedEx & UPS will charge additional brokerage fees for international shipments, which USPS / local post networks do not. Buyer will also be responsible for any brokerage fees incurred from use of these services. Unfortunately, we do not have the ability to calculate or otherwise know how much these amounts will be as they are assessed by the carrier in transit, prior to delivery. We understand we have customers who may still prefer these services over the USPS standard, and for this reason they are offered for selection at checkout. Special Note Regarding Present Circumstances: International customers, order at your own risk. We will continue to provide the best quality and best level of service that we possibly can; however, it is both possible and entirely likely that your order may incur unforeseen delays or become unexpectedly stalled in transit from us to you. While your shipment will always be insured against damage or loss, once the parcel has been dispatched it may still incur a significant delay. We have absolutely no control over the factors causing these circumstances, though we will do what we can with the tools at our disposal to create an inquiry in the event a claim will need to be filed. By placing an order, buyer acknowledges their consent and agreement to all posted terms and disclaimers, per our seller policy. Claims of ignorance after the fact will not change that these are the circumstances we will need to navigate together. |
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What is the return policy? | |
Please click here to view our return policy in full. |